Return Policy
I want you to be happy with anything you purchase with me. I do my best to ensure customer satisfaction at every step of they way. Please take a moment to review the return policy for all items below. If ever you have any questions, please contact me at colwyn@colwyn.life or through my website here.
APPAREL
All apparel is printed on demand once ordered. It is advisable for the customer to read the description of each item for proper sizing. If the customer finds the item not to be expected and would like to return the item for a replacement, the customer is responsible for return shipping and it must be returned in new, unused condition within five days. If the item damaged in anyway, the customer must send Colwyn a picture of the damage and a replacement will be sent. The customer must contact Colwyn via email colwyn@colwyn.life no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent.
If the item is a personalized custom design, it is non-returnable.
TOTE BAGS
All totes are printed on demand once ordered. It is advisable for the customer to read the description of each item for proper sizing. If the customer finds the item not to be expected and would like to return the item for a replacement, the customer is responsible for return shipping and it must be returned in new, unused condition within five days. If the item damaged in anyway, the customer must send Colwyn a picture of the damage and a replacement will be sent. The customer must contact Colwyn via email colwyn@colwyn.life no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent.
If the item is a personalized custom design, it is non-returnable.
HOME GOODS
All sales are final, and no refunds will be given. If the home goods arrived damaged, the customer must send Colwyn a picture of the damage and a replacement will be sent. The customer must contact Colwyn via email colwyn@colwyn.life no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent.
If the item is a personalized custom design, it is non-returnable.
ORIGINAL ART WORK
All sales are final, and no refunds will be given. If customer ordered any printed item and it arrives damaged, the customer must send Colwyn a picture of the damage and a replacement will be sent, if a replacement item is available. The customer must contact Colwyn via email at colwyn@colwyn.life or through the website contact page no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent. If the item is a personalized custom design, and or an original Colwyn Art Work and is not a print then it is non-returnable.
BOOKS, AUDIO BOOKS & CARDS
All sales are final and non-returnable unless damaged upon arrival, the customer must send Colwyn a picture of the damage at which then a replacement will be sent. The customer must contact Colwyn via email colwyn@colwyn.life no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent.
SERVICES
Services are non-fundable. For many services there will be a contract in place to specify payments and timeline.
I take your privacy very seriously and will never share your information to anyone. You can review my privacy policy here.
You can review my return policy here.
Questions? Please reach out by one of the following options.
Call
480-251-6002
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